Our commitment to protecting your data and privacy
By accessing or using the Decode My Health application (the "App"), you agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use the App.
Decode My Health is designed to help individuals access, review, and understand their own medical records. Our service aims to:
This App is intended for use by patients, family members, caretakers, allied health professionals, and others involved in health care coordination. However, the App is not a substitute for professional medical advice or diagnosis.
To use the App, you must explicitly opt‑in and provide consent for us to access your health records via secure APIs. This consent is provided through an industry‑standard OAuth 2.0 process or via our Chrome extension, which allows you to manually collect and upload your records.
Use of your data for personalized service enhancements or advertising is subject to separate, explicit opt‑in consent. If you choose to participate in these additional services, you may receive tailored content or advertisements; you may opt out at any time without affecting your access to the core functionalities of the App.
You are responsible for providing accurate and complete information during account setup and when authorizing access to your health data.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to use the App only for lawful purposes and in accordance with these Terms and all applicable laws.
While we are not a healthcare provider, we commit to protecting your data by implementing HIPAA‑level security measures. This includes encryption in transit (using TLS) and at rest (using AWS‑managed encryption), periodic security risk assessments, and secure access through authenticated sessions.
We collect only the health information that you explicitly authorize us to access via your patient portal or manually through our Chrome extension. Your data is used solely to deliver the services described in Section 2 and any additional services for which you have provided explicit opt‑in consent.
Security Commitment
We implement strong encryption, access controls, and audit logging to ensure your data remains secure and private at all times.
We retain your data for up to 24 hours after you request removal. After this period, all your stored data and records are permanently deleted from our systems.
We are committed to ensuring our App is accessible to all users. Our website and application are designed to comply with WCAG 2.1 Level AA standards. If you experience any accessibility barriers, please contact us at hello@decodemyhealth.com, and we will work to address your concerns promptly.
The App is intended solely to help you understand and review your medical records. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions regarding your medical condition.
The App and its content are provided "as is" without warranty of any kind. We do not guarantee the accuracy, completeness, or usefulness of the information provided through the App. Your use of the App is at your sole risk.
The App may include links to third‑party websites or services. We are not responsible for the content or practices of these third parties.
To the fullest extent permitted by applicable law, in no event shall Decode My Health, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the App or any services provided therein — even if advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Decode My Health and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the App, your violation of these Terms, or your infringement of any rights of a third party.
We reserve the right to modify these Terms at any time. Any changes will be effective upon posting the updated Terms on the App, and your continued use of the App constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.
We may suspend or terminate your access to all or part of the App for any reason, including without limitation, any violation of these Terms. Upon termination, your right to use the App will cease immediately.
These Terms shall be governed by and construed in accordance with the laws of California. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the applicable courts located within California.
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
Disclaimer: These Terms of Use are provided as a guideline to help align our service practices with industry standards. We recommend that you consult with legal professionals to ensure full adherence to all applicable regulations and contractual requirements.